On April 27, 2011 from 9:49AM MT until 12:17PM MT, users may have experienced sporadic issues such as problems with the page loading, a blank page, or similar errors when attempting to enter exams in .NExT courses. eCollege’s Technical Operations team were able to identify an issue with a single server, and once the server was pulled from service, the system returned to normal functionality.
Monthly Archives: April 2011
Memory Upgrades -Minimal Impact to Users
On Friday, April 29th from 1:30 AM to 2:00 AM MT, memory upgrades will be performed on some of the Pearson eCollege servers. These upgrades may result in a very small number of unsuccessful transactions. The anticipated user impact is extremely low.
Users should retry any actions that result in a failed transaction or error, as subsequent attempts should be successful.
RESOLVED -Email Degradation
Update
Last edited by Client Services on April 18, 2011 at 9:33 AM
This is a notification that the online course delivery system has been restored to it’s normal operating state at approximately 09:20 am MDT.
Last edited by Client Services on April 18, 2011 at 9:23 AM
This notification pertains to an issue on the online course delivery system. eCollege has established that a degradation has been affecting users beginning at approximately 07:03AM MDT.
We have received reports that users are unable to send emails from within courses. This issue has been escalated to senior support resources at eCollege and is under investigation at this time. There is not yet an estimated time of resolution for this issue.
Currently the eCollege IT department is working on resolving the issue and we will post an additional notification when the issue is fully resolved.
RESOLVED Post-Maintenance Firewall Issue
On April 14, 2011, from 4:00 AM to 6:22 AM MDT, Pearson eCollege users may have experienced problems accessing online courses. From 4:00 AM to 6:12 AM MDT, some users may have encountered sporadic issues including: “Page cannot be displayed” errors, server errors after clicking a link, and blank pages. From 6:12 AM to 6:22 AM MDT, users would not have been able to access the platform.
The cause of this issue was determined to be a firewall code upgrade that was performed during yesterday’s scheduled maintenance event. As soon as our teams discovered the issue, we rolled back the changes and service returned to normal. We are actively working with the firewall vendor to determine root cause and next steps to mitigate any possibility of recurring issues.