Resolution: Threaded Discussion and Exam Issue

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Explanation from eCollege:

From 5:04PM MT on June 15, 2011, until 8:04PM MT on June 16, 2011, users may have experienced issues with exams and/or threaded discussions in their courses.  The threaded discussion issue resulted in missing author name and yellow highlighting in the author name field when using threaded discussions.  The exam issue resulted in long exam questions being cutoff instead of wrapping within the content frame when attempting to take an exam within a .NExT course.  Technical teams were able to tie these issues to a software release that had been deployed earlier in the day.  These issues were sporadic in nature and did not affect all users or all courses, and both functionalities were still accessible throughout the duration of this incident. Once a code fix was deployed at 8:04PM MT on June 16, both features returned to normal operations. Technical teams are reviewing this deployment to identify areas of improvement and ways to limit the impact to users in the future.

Resolved: Exam Issue -Internet Explorer

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Resolved: As of 7:15pm last night, the system returned to normal operating state. We will provide documentation around this once it is provided.

This notification pertains to an issue with exam questions. Long exam questions may not wrap correctly for users in the Internet Explorer browser.  These questions appear to be cut off and do not display correctly for these users.  eCollege is actively working on the fix for this issue and anticipate that it will be resolved later this afternoon.

SPL will post an additional notification when the issue is fully resolved.

Resolved: Discussion Post Issue

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Resolved: As of 7:15pm last night the system was restored to its normal operating state. We will provide documentation around this issue as soon as it is provided.

This notification pertains to an issue on the online course delivery system. The eCollege helpdesk has received reports that students and faculty are experiencing difficulty using threaded discussions. This issue has been escalated to senior support resources at eCollege.

eCollege is working on resolving the issue and we will provide an additional notification when the issue is fully resolved.