We have established that a degradation has been affecting users beginning at approximately 11:00 AM MDT. The Helpdesk is receiving reports that students are experiencing system slowness when using Gradebook.
Currently the eCollege IT department is working on resolving the issue and we will send you an additional notification when the issue is fully resolved.
Resolved: As of 7:15pm last night, the system returned to normal operating state. We will provide documentation around this once it is provided.
This notification pertains to an issue with exam questions. Long exam questions may not wrap correctly for users in the Internet Explorer browser. These questions appear to be cut off and do not display correctly for these users. eCollege is actively working on the fix for this issue and anticipate that it will be resolved later this afternoon.
SPL will post an additional notification when the issue is fully resolved.
Resolved: As of 7:15pm last night the system was restored to its normal operating state. We will provide documentation around this issue as soon as it is provided.
This notification pertains to an issue on the online course delivery system. The eCollege helpdesk has received reports that students and faculty are experiencing difficulty using threaded discussions. This issue has been escalated to senior support resources at eCollege.
eCollege is working on resolving the issue and we will provide an additional notification when the issue is fully resolved.
On April 27, 2011 from 9:49AM MT until 12:17PM MT, users may have experienced sporadic issues such as problems with the page loading, a blank page, or similar errors when attempting to enter exams in .NExT courses. eCollege’s Technical Operations team were able to identify an issue with a single server, and once the server was pulled from service, the system returned to normal functionality.
Last edited by Client Services on April 18, 2011 at 9:33 AM
This is a notification that the online course delivery system has been restored to it’s normal operating state at approximately 09:20 am MDT.
Last edited by Client Services on April 18, 2011 at 9:23 AM
This notification pertains to an issue on the online course delivery system. eCollege has established that a degradation has been affecting users beginning at approximately 07:03AM MDT.
We have received reports that users are unable to send emails from within courses. This issue has been escalated to senior support resources at eCollege and is under investigation at this time. There is not yet an estimated time of resolution for this issue.
Currently the eCollege IT department is working on resolving the issue and we will post an additional notification when the issue is fully resolved.